Lashes by Dorah

Booking Terms and Conditions

Please read these terms and conditions carefully before making a booking at our salon. By making a booking, you accept these terms and conditions and agree to abide by them.

Booking Process

  • 1.1. All appointments must be booked in advance through our website. We do not accept walk-ins.
  • 1.2. To secure your appointment, we require a R150 non-refundable, non-transferable deposit, paid online when you book.
  • 1.3. The balance is to be paid at the end of your appointment.
  • 1.4. We reserve the right to refuse service to walk-ins.
  • 1.5 Please note that EMERGENCY BOOKINGS are available on Tuesdays and Thursdays at 3pm and 5pm only. You will be charged an extra R150 for the booking, paid at your appointment. Emergency bookings can be made on this website like any other appointment.

Cancellation and Rescheduling

  • 2.1. If you need to cancel or reschedule your appointment, you must give us at least 48 hours' notice. Your new date and time must be within 2 days before or after your original appointment date.
  • 2.2. Failure to give 48 hours' notice or failure to show up for your appointment will result in loss of your deposit. We can only reschedule your appointment ONCE.
  • 2.3. If you are more than 10 minutes late for your appointment, you will be charged an R100 late fee.

Refills

  • 3.1 We do not offer refills for sets we did not do. Please book a removal and new set instead.
  • 3.2 A set that is more than 3 weeks old does not qualify for a refill. Please book a removal and new set instead.

Pricing and Payment

  • 4.1. All prices are quoted in the currency of the country where our salon is located and are subject to change without notice.
  • 4.2. Payment is due at the time of service. We accept EFT and Cash. Personal checks and cash are not accepted.
  • 4.3. Gratuities are not included in the price of the service and are at the customer's discretion.
  • 4.4 Refunds may take up to 21 days to clear in your account.

Service Guarantee

  • 5.1. We strive to provide the best possible service to our customers. If for any reason you are not satisfied with your service, please let us know immediately and we will do our best to make it right.
  • 5.2. We cannot be held responsible for any damage to your personal belongings while in our salon.
  • 5.3. We kindly request that you arrive at appointments with a clear complexion, with no mascara or makeup applied

Health and Safety

  • 6.1. For your safety and ours, please inform us of any medical conditions, allergies, or injuries you may have before your appointment.
  • 6.2. We reserve the right to refuse service to anyone who we believe may be at risk of harm due to a medical condition or injury.
  • 6.3. We follow strict hygiene and safety protocols to ensure the safety and well-being of our customers and staff.

Children

  • 7.1. Children under the age of 12 must be accompanied by an adult.
  • 7.2. We reserve the right to refuse service to children who are not accompanied by an adult or who may be disruptive to other customers.

Personal Information

  • 8.1. We collect and store personal information, including name, phone number, and email address for the purpose of making and managing appointments.
  • 8.2. We will never share your personal information with third parties, except as required by law.

Changes to Terms and Conditions

  • 9.1. We reserve the right to make changes to these terms and conditions at any time.
  • 9.2. The most current version of these terms and conditions will be available on our website.

By making a booking at our salon, you acknowledge and accept these terms and conditions. If you have any questions or concerns, please contact us.